Dear all,
This post comes from a blog by Eric Barker that I look forward to reading each week. It is always well researched and full of excellent links that give you a deeper understanding of the topic. I decided to share this week's post on Barking up the Wrong Tree because in this day and age our children always seem to hold all the cards when they discuss/ argue with us as parents. This post, gives us the adults, strategies that we can use to take control of our conversations with our children and hopefully move to a situation where there is a win/ win for all concerned. Remembering to follow these four strategies should make our children feel loved, listened to, and understood even when the answer is, No.
Have a good week,
Adrian
How do you deal with out of control kids?
The authors of the bestseller How to Talk So Kids Will Listen & Listen So Kids Will
Talk have some great ideas that can help any parent. It's
really powerful, impressive advice.
But here's the odd thing: reading the book, I could have swore I had seen
similar ideas before. And I had...
When I was interviewing and researching FBI hostage negotiators.
No, your 9-year-old Jimmy probably isn't committing serious acts of
violence (except maybe against his sister) and your teenager Debbie probably
isn't going barricade (except maybe in her room with the music on full blast)
but many of the principles that are effective for dealing with terrorists,
bank robbers and evildoers will also work with your children.
Seriously, these fundamental principles of communication can help you deal with
anyone. So let's see what parenting experts and hostage negotiators can teach
us, and how it can make for a more peaceful, happier home.
Most importantly, parents often make a mistake at the beginning of their
arguments with kids that no hostage negotiator would ever make. And when a
conversation starts badly, it's often downhill from there.
What's this error?
Don't Deny Their Feelings
The FBI has the bank surrounded. But the robbers have taken hostages. It's a
tense standoff and the bad guys are demanding food be sent in. They say they're
hungry.
The hostage negotiator lifts the phone and says, "Oh, stop it. You just
ate. Quit complaining and just cut it out!"
Um, no. An FBI negotiator would never do that. But parents do
it with their kids all the time. And the result is often more
screaming, more tears, and more hysteria. What's the problem here?
Denying their
feelings.
Now as a parent you can't be overly permissive and give a kid everything they
want. But a hostage negotiator wouldn't do that either -- maybe the bad guys
get the food when they ask for it and maybe they don't. But negotiators
wouldn't say, "You're not hungry. Cut it out!"
Of course, parents have to deny actions
("No, Billy, we should not see what happens if we use the weedwacker
in the living room.") But parents often take it a step further and deny
what a child is feeling.
Human beings don't like this. I don't like this. You don't like
this. What's the typical reaction when you tell an angry person to calm
down? "I AM
CALM!!!"
And that's an adult. Do you expect a kid to have more control over their
emotions than a full grown person? I didn't think so.
(For more tips from FBI hostage negotiators on how to get what you want,
click here.)
So what's the right way to start the conversation? Here's what parenting
experts and hostage negotiators agree on...
1) Listen With Full Attention
- “Your
retainer can’t hurt that much. After all the money we’ve invested in your
mouth, you’ll wear that thing whether you like it or not!”
- “What
are you talking about? You had a wonderful party— ice cream, birthday
cake, balloons. Well, that’s the last party you’ll ever have!”
- “You
have no right to be mad at the coach. It’s your fault. You should have
been on time.”
But denying their feelings like this typically escalates
situations.
Think about arguments with your partner. They say, "I feel ignored."
You reply with, "No, you're not." How well is that going to go?
Exactly. And it's no different with kids. When people deny our feelings we naturally fight
back.
So start with listening. You feel better when people listen to you and it's the
same for kids.
From How to Talk So Kids Will Listen & Listen So Kids Will
Talk:
...let someone really
listen, let someone acknowledge my inner pain and give me a chance to talk more
about what’s troubling me, and I begin to feel less upset, less confused, more
able to cope with my feelings and my problem... The process is no different
for our children. They too can help themselves if they have a listening ear and
an empathic response.
And hostage negotiators agree. The FBI uses what they call the "behavioral
change stairway." And listening is always the first step.
Former FBI Lead International Hostage Negotiator Chris Voss explains the power of listening:
If while you’re making
your argument, the only time the other side is silent is because they’re
thinking about their own argument, they’ve got a voice in their head that’s
talking to them. They’re not listening to you. When they’re making their
argument to you, you’re thinking about your argument, that’s the voice in your
head that’s talking to you. So it’s very much like dealing with a
schizophrenic. If your first objective in the negotiation, instead of
making your argument, is to hear the other side out, that’s the only way you
can quiet the voice in the other guy’s mind. But most people don’t do that.
They don’t walk into a negotiation wanting to hear what the other side has to
say. They walk into a negotiation wanting to make an argument. They don’t pay
attention to emotions and they don’t listen.
(To learn the 4 new parenting tips that will make your kids awesome, click here.)
The term the FBI actually uses is "active listening." What's the
active part? That brings us to step 2...
2) Acknowledge Their Feelings
"I know how you
feel."
Don't say that. When people are emotional and hear, "I know
how you feel" they think you're trying to shut them up. Or they
snap back, "No, you don't."
Instead of saying
you understand, show
them you understand. It's the difference between someone saying to you, “I’m
funny” vs. them making you laugh for 30 minutes straight.
So how do you do show them you're listening? FBI hostage
negotiators use "paraphrasing." It's simple: repeat back to them
what they said in your own words. From my interview with Chris Voss:
The idea is to really
listen to what the other side is saying and feed it back to them. It’s kind of
a discovery process for both sides. First of all, you’re trying to discover
what’s important to them, and secondly, you’re trying to help them hear what
they’re saying to find out if what they are saying makes sense to them.
Some parents might say, "But
what my teenager is saying is crazy!"
You don't have to agree
with the feelings but acknowledging them is what gets kids (or anyone) to
say to themselves, “This person understands me.” And then they can
start to see you as being on their side, which is the first step in resolving
problems.
FBI behavioral expert Robin Dreeke explains:
The number one
strategy I constantly keep in the forefront of my mind with everyone I talk to
is non-judgmental validation. Seek someone else’s thoughts and opinions without
judging them. People do not want to be judged in any thought or opinion
that they have or in any action that they take. It doesn’t mean you agree
with someone. Validation is taking the time to understand what their needs,
wants, dreams and aspirations are.
When an argument
starts, persuasion stops... So what happened in people’s brains when they saw
information that contradicted their worldview in a charged political
environment? As soon as they recognized the video clips as being in conflict
with their worldview, the parts of the brain that handle reason and logic went
dormant. And the parts of the brain that handle hostile attacks — the
fight-or-flight response — lit up.
And there's another problem with immediately trying to resolve the
argument with a lecture: you don't give your kid a chance to work the
problem out themselves. And this is what, over the long term, we all want most
for our children.
From How to Talk So Kids Will Listen & Listen So Kids Will
Talk:
When we give children
advice or instant solutions, we deprive them of the experience that comes from
wrestling with their own problems.
If “I hate you” upsets
you, you might want to let your child know, “I didn’t like what I just heard.
If you’re angry about something, tell it to me in another way. Then maybe I can
be helpful.”
(To learn how to win every argument, click here.)
So you're letting them talk and you're actively listening. What's the first
step in getting them to calm down?
3) Give Their Feelings A Name
"Labeling" is very powerful. Seeing a child's anger and simply
saying, "Sounds like you're really angry" can actually make a big
difference.
But parents are often reluctant to do this. The parenting experts explain:
Parents don’t usually
give this kind of response, because they fear that by giving a name to the
feeling they’ll make it worse. Just the opposite is true. The child who hears
the words for what she is experiencing is deeply comforted. Someone has
acknowledged her inner experience.
A good use of
emotional labeling would be “You sound pretty hurt about being left. It doesn’t
seem fair.” because it recognizes the feelings without judging them. It is a
good Additive Empathetic response because it identifies the hurt that underlies
the anger the woman feels and adds the idea of justice to the actor’s message,
an idea that can lead to other ways of getting justice. A poor response
would be “You don’t need to feel that way. If he was messing around on you, he
was not worth the energy.” It is judgmental. It tells the subject how not
to feel. It minimizes the subject’s feelings, which are a major part of who she
is. It is Subtractive Empathy.
And neuroscience research validates that merely putting a label on things helps
calm the brain.
From The Upward Spiral:
...in one fMRI study,
appropriately titled “Putting Feelings into Words” participants viewed pictures
of people with emotional facial expressions. Predictably, each participant’s
amygdala activated to the emotions in the picture. But when they were asked to
name the emotion, the ventrolateral prefrontal cortex activated and reduced the
emotional amygdala reactivity. In other words, consciously recognizing the
emotions reduced their impact.
(To learn the 4 rituals that neuroscience says will make you and your family
happier, click here.)
So the shouting and crying have subsided a bit. What's the next step?
4) Ask Questions
With adults, clinical psychologist Al Bernstein recommends asking, “What would you
like me to do?”
Once you get the
person to stop yelling, you say, “What would you like me to do?” The person has
to stop and think at that point. What you want is to move an angry situation
toward the possibility of negotiating. You can do that by simply asking, “What
would you like me to do?” It moves them from their dinosaur brain to their
cortex, and then negotiating is possible.
FBI hostage negotiator Chris Voss takes a similar approach, using a question to make sure
you don't threaten their autonomy.
Now as a parent you know that you can't always give kids what they
want. Sometimes all you can do is let them know that you understand and you're
on their side.
But the mistake parents make is trying to be too logical. This gets away from
feelings and turns things into an extended debate.
From How to Talk So Kids Will Listen & Listen So Kids Will
Talk:
When children want
something they can’t have, adults usually respond with logical explanations of
why they can’t have it. Often, the harder we explain, the harder they
protest. Sometimes just having someone understand how much you want
something makes reality easier to bear.
After listening, acknowledging feelings and labeling, they'll be calmer. Often,
that's all it takes to be able to reason with them.
But if it's still a struggle, you want to use this calm to find a way to
discover and address the child's underlying emotional need ("I don't
feel like you trust me") instead of logically denying unreasonable demands
("I want to stay out until 2AM.")
(To learn FBI behavioral techniques for how to get people to like you, click here.)
Okay, we've covered a bunch of good stuff. Let's round it all up and
see how this can work for everyone in your life...
Sum Up
Here's what parenting specialists and FBI hostage negotiators say can help
you deal with out of control kids:
- Listen
With Full Attention: Everyone needs to feel
understood. The big mistake is thinking kids are any different.
- Acknowledge
Their Feelings: Paraphrase what they said.
Don't say you understand, show them you do.
- Give
Their Feelings A Name: "Sounds like
you feel this is unfair." It calms the brain.
- Ask
Questions: You want to resolve their
underlying emotional needs, not get into a logical debate.
Certainly there are going to be situations where you don't
always have the time (or the patience) to go through all the steps. It's not
easy. But by listening and focusing on feelings you can make a big
difference.
And these principles can work with everyone in your life. Most human needs
and feelings are universal.
In fact, clinical psychologist Al Bernstein recommends talking to every
angry person like they're a child:
People say to me all
the time, “You mean I have to treat a grown-up like a three-year-old?” I say,
“Yes, absolutely.”